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CMA Refund Policies


CMA Annual Conference

Refunds, less a $50 administration fee, will be given if a written request more than 30 days before the conference start date.

Cancellation requests received less than 31 days prior to the start date will incur a 50% fee, and cancellations received less than 7 days prior to the start date will not result in any refund, however delegate substitution will be permitted.

If COVID-19 causes the in-person conference to be cancelled, or if State governments impose border restrictions that make in-person attendance impossible, in-person tickets holders will have the option to switch to an online ticket with the price difference refunded, or to receive a full refund.

Events other than Annual Conference

Where notice of cancellation is received 21 days or more prior to the start of the event, a full refund will be issued.

Where notice of cancellation is received less than 21 days prior, but more than 4 days (96 hours) prior to the start of the event, a refund, less administration cost, will be issued.

The administration cost is calculated as follows:

- $15 per delegate for events where the member price is less than $85

- $40 per delegate for events where the member price is $85 or more.

No refunds will be issued for cancellations within 96 hours of the start time of the event. Another delegate may attend instead, so long as they meet any eligibility criteria for the event. (So if you have registered for a CEO only event, you can't ask someone who is not a CEO to take your place if you need to withdraw).


Memberships may be cancelled at any time, but membership fees are not refundable. If you have made an error in your membership selection, please contact us.


Due to the nature of charity donations, refunds are given at the discretion of our management. Please make sure that the amount you enter is the amount you wish to give. In the event of an incorrect amount being entered, or if the donation is made accidently or there is an extremely unusual circumstance, please contact us. We will review the request and respond. We will refund if there was a system error with the donation processing. If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded and destroyed.

Products / Services

Books and digital items / services (eg 'CMA Connect' listings, Governance Surveys etc) purchased from CMA are generally not refundable, unless your rights under Australian Consumer Law entitle you to a refund.

Ansvar Insurance
CMA Premium Sponsor

Ansvar Insurance -

From our very first events in 2003, Ansvar Insurance have been CMA's premium sponsor, supporting our mission to Advance Ministry by maximising ministry effectiveness.

Gold Sponsors
Baptist Insurance Services
Silver Sponsors
Saward Dawson Chartered Accountants
National Sponsors
(C) 2021. Christian Ministry Advancement Ltd. is a registered charity, incorporating the ministry of Christian Management Australia, CMA Standards Council, and Q4. ABN 63 157 713 534
CMA can be contacted on 1300 CMA 300 (1300 262 300), or at PO Box 459 North Tamborine QLD 4272. Full contact details here
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