Job Advertisement: Supporter Engagement Coordinator
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Delight our supporters through outstanding customer service and
meaningful engagement
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Be part of a team passionately dedicated to restoring hope and
life to the outcast and forgotten around the world
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Based in Sydney
About Us
For
over 75 years, WorldShare has existed to transform lives and restore hope
around the world, by connecting Australians with people in need overseas, so
that together, we love like Jesus.
We are a Christian aid and development
organisation which takes God’s mission seriously in loving and helping those in
need, particularly the most vulnerable and marginalized. We love and empower
the outcast and forgotten through education and training, so they can have hope
for the future.
We work through local Christian partnerships
overseas to bring lasting change to communities; particularly to vulnerable
children, disempowered women and those excluded from their communities.
The Role
The Supporter Engagement Coordinator is the
first port of call for WorldShare supporters, providing essential customer
care. This role is responsible for facilitating a supporter experience that is
positive, efficient, timely and engaging.
The Supporter Engagement Coordinator helps new
and existing supporters connect deeply with WorldShare and its international
partners through prayer, giving, learning and visiting. This role will develop and manage existing
and potential supporter and Church relationships.
About You
First and foremost, you are passionate about God’s call to care
for the outcast and forgotten around the world.
You are WorldShare - the first point of contact between us and our
supporters! Showing our love and gratitude through outstanding customer service
will be key to the success of this role, as well as the ability to develop and
grow meaningful relationships with our supporters.
You are a people person and thrive on listening and making real
connections, while being able to resolve any queries or issues in a timely and
professional manner. You will also possess excellent communication skills in
all forms, be highly organized and have a team-based, get on with the job,
positive attitude.
You have demonstrated experience in thinking strategically and
will be able to use this to develop and implement ways of creating and adapting
our supporter offerings and services to ensure growth, retention and supporter
satisfaction.
You will be passionate about our vision and mission, driven to work
with our supporters in order for hope and life to be restored to the most
marginalised around the world, in the name of Jesus.
Exposure to aid and development would be an advantage but the
right attitude and fit with our culture is essential.
Previous experience in account management and customer service is
preferred.
This is an exciting opportunity for someone who is looking to make
a difference in their work. You will play a critical role in the future of
WorldShare and restoring hope and transforming the lives of those most in need.
If this sounds like you, we would love to hear from you!
How to apply
Send your cover letter and a CV to WorldShare’s Head of Supporter
Engagement – Alisha Olsen, recruitment@worldshare.org.au. In your cover letter,
tell us why you’d like the role and how you are a good fit.
For a full position description please visit https://worldshare.org.au/get-to-know-us/working-with-us/
Candidates are encouraged to apply immediately as the position will
be closed once the successful applicant has been appointed.
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